Where can we help you with?
Ordering and payment
Everything you want to know about ordering and payment, clearly arranged in one place.
Ordering
How do I place an order?
You can easily place an order through our webshop.
Add the products you want to your shopping cart and go through the checkout process. During checkout you choose whether you want your order delivered or collect it from us in Best.
Do I need an account to place an order?
No, you can place an order with or without an account. After completing your order, you will always receive a confirmation by email.
Do you have an account?
Then you can log in and find your order under “My account - Orders”.
Is the product in stock?
The current stock status is shown on the product page. If a product is in stock, you can order it right away.
If a product is temporarily out of stock, this is clearly indicated and you can leave your email address to automatically receive a message as soon as it is available again.
How does collecting my order work?
During checkout you can choose “Pickup in Best”. Your order is processed and prepared for you as soon as we have received the payment.
As soon as your order is ready, you will receive a message from us with the pickup information. From that moment on, you can collect your order during our opening hours.
Can I still change my order after paying?
As soon as your order has been placed and paid, it immediately enters our processing flow. This means it is no longer possible to change your order yourself.
Did you make a mistake in your order or do you need a change? Please contact us as soon as possible and we will immediately see what is still possible.
Can I cancel my order?
As soon as your order has been placed and paid, it immediately enters our processing flow. This means cancelling is only possible as long as the order has not yet been processed or shipped.
If your order is already being processed or has been shipped, it can no longer be cancelled. In that case you can use your right of withdrawal and return the order after receiving it.
Would you like to cancel an order?
Please contact our customer service as soon as possible, stating your order number.
What does 2nd chance mean?
2nd chance products are items that have been returned by a customer and then fully inspected by us. They come with a full warranty.
They work like new, but may show light signs of use or have damaged packaging. That is why we offer these products at a discount: a sustainable choice and better for your wallet.
View all current 2nd chance products here
Payment
Which payment methods can I use?
You can pay safely and easily with well-known payment methods such as iDEAL, Bancontact, credit card (Visa and Mastercard) and PayPal. In some cases it is also possible to pay with Klarna or by bank transfer in advance.
iDEAL
iDEAL is an online payment method that is mainly used in the Netherlands. You need a Dutch bank account with online banking for this.
Bancontact
Choose this payment method if you have a Belgian bank account that supports Bancontact.
PayPal
For PayPal you need a PayPal account to which you can link a bank account or credit card. Payments are settled directly via your linked payment method, without having to top up a balance in advance.
Credit card (Visa, Mastercard and American Express)
With a credit card you pay immediately, while the amount is usually only debited afterwards. This offers extra convenience and often buyer protection as well.
Klarna
With Klarna you can pay via your Klarna account, linked to your bank account or credit card. You can choose to pay now, pay within 30 days or spread the payment over 3 instalments (if available).
Payment in advance (bank transfer)
You can also transfer the amount to our bank account in advance. You will receive the payment instructions by email with your order confirmation. Please note that your order will only be shipped once the payment has been received, which means processing may take longer.
All available payment options are shown automatically during checkout and may differ per country.
Can I pay in instalments or afterwards?
Depending on the payment method you choose, it is possible to pay afterwards or in instalments, for example via Klarna.
The available payment options are shown automatically during checkout. If a payment option is available, you can select it there directly.
When paying afterwards, the payment is handled by an external payment provider.
Can I pay in cash when collecting my order?
No, it is not possible to pay in cash when collecting your order.
If you choose “Pickup in Best” during checkout, you always pay for your order online in the webshop in advance. Your order is then processed and prepared for you right away.
As soon as your order is ready, you will receive a message from us with the pickup information. From that moment on, you can collect your order during our opening hours.
What if my payment failed or was declined?
If your payment fails or is declined, your order has not been completed and will not be processed.
In that case you can try again via the checkout, possibly with a different payment method.
Check your bank account to see whether the amount has been debited. If it has, but you have not received an order confirmation, please contact us so we can help you.
You can also check in your account whether the order is visible.
What if I have not received my invoice yet?
The invoice is sent automatically by email as soon as your order has been processed.
So please also check your spam or junk mail folder.
Haven't received the invoice?
Feel free to contact us and we will send it to you again right away.
Can I offset VAT as a foreign company?
Yes, this is possible for business customers within the EU with a valid VAT number.
After validation of the VAT number, the order will, where applicable, be invoiced without VAT as an intra-community supply (ICL).